Terms And Conditions

What Do These Terms Cover?

Your use of Xanthelasma.com and every order you place with us. By using the site or placing an order, you agree to these terms in full; if you don’t agree, please don’t use the site or order.

These terms, together with our payment terms, shipping policy, returns and refund policy and privacy policy, are the entire agreement between you and us. If any of those ever seem to differ from these terms, these terms take priority. Contracts are concluded in English.

Who Are We?

BGI Northern Limited, trading as Xanthelasma.com, company number 7601621, of Library Chambers, 48 Union Street, Hyde, Cheshire, England, SK14 1ND.

• Email. info@xanthelasma.com
• Phone. 0044 2080501681
• Website. Xanthelasma.com, including its guides and shop.

What Is Xanthel®?

A cosmetic for the at-home removal of visible xanthelasma on the eyelids only. It’s for external use, it isn’t a medicine, and nothing on this site is medical advice.

The ingredients are listed on the container. Xanthel® is made in a European laboratory that conforms to ISO 22716, the international standard for good manufacturing practice in cosmetics. It isn’t for xanthomas anywhere other than the eyelids.

Xanthelasma can go with raised cholesterol, thyroid problems or other conditions linked with heart health. Xanthel® doesn’t address any of those. Seeing a doctor to check the cause is your responsibility, and we recommend you do it before using any removal method.

What Must I Do Before And After Using Xanthel®?

Read and follow the supplied instructions, complete the patch test, check the do-not-use list below, and follow the aftercare. Xanthel® is for adults only.

1. Patch test. Complete the supplied patch test before use. It’s required, not optional.
2. Prepare the skin. No hair removal, shaving, grainy scrubs or buffing pads on the area in the few days before use.
3. Pause other products. Stop acid-based products, retinoids, acne products and exfoliators on the area for 48 hours before use and for two weeks after.
4. Apply precisely. Only on the plaque, keeping it away from the eye itself, exactly as the instructions describe.
5. Protect from the sun. Use a broad-spectrum sunscreen of at least SPF 30 for at least one week after use, and avoid strong sun while the skin heals.
6. Store safely. Keep out of the reach of children.

Who Must Not Use Xanthel®?

Don’t use Xanthel® if any of the following apply to you. If you’re unsure, ask your doctor before ordering.

• You use, or in the last 24 months have used, isotretinoin (Accutane)
• You have herpes simplex (cold sores) in the area
• You’re pregnant or breastfeeding
• You’re prone to keloid scarring
• You’re having chemotherapy or radiation therapy
• You’re immunocompromised, including being HIV positive or having AIDS
• You’re under 18

What Risks Do I Accept By Using It?

Temporary redness and irritation while the skin heals are expected. If the instructions, patch test or do-not-use list aren’t followed, pigment change or scarring is possible. Results vary from person to person, and we can’t promise any particular result.

By ordering, you confirm that you’ll follow the instructions, the patch test, the do-not-use list and the aftercare guidance, and that you understand these risks. If you have any concern about a reaction, especially near the eye, see a doctor, then contact us as our returns and refund policy explains.

How Does Ordering Work?

You place an order and pay in full at checkout, and payment in full is required before we accept it. We may refuse or cancel an order, or limit quantities, and if we do after you’ve paid, we refund what you paid.

• Quantity limits. We may limit quantities per person, household or order, including orders that appear to come from dealers or resellers.
• Our obligation if we cancel. A refund of the sum paid for the affected item.
• Availability. If we can’t supply goods, we’ll tell you and refund you, normally within 30 days.
• Your details. Please keep your account and order information accurate and up to date.

How Do Prices And Payment Work?

Prices are in US dollars, Xanthel® is $169 with free international delivery, and you pay in full at checkout by the methods shown there. Our payment terms give the full detail.

Your card provider handles any currency conversion and may charge its own fee. Prices can change, but a change never affects an order you’ve already paid for. Import duties or taxes charged by your country are paid by you. See our payment terms for everything else.

How Does Delivery Work?

Free, by Royal Mail International with tracking, usually dispatched within 2 to 5 business days and delivered 2 to 12 business days after that. Goods remain our responsibility until they’re delivered.

If an item is confirmed lost, we’ll replace or refund it at our option. For damage in transit, send clear photos of the packaging and goods, and keep both until the matter is resolved. Our shipping policy has the full detail.

Can I Return Or Cancel An Order?

Yes, in line with our returns and refund policy: unopened, unused items within 30 days of delivery, with refunds usually within 7 to 10 business days. Your statutory rights are unaffected.

The full rules, including opened items, reactions and return postage, are in our returns and refund policy.

What Is Our Liability To You?

Our total liability to you is limited to the amount you paid for the product that gave rise to the claim. Nothing in these terms limits liability that the law doesn’t allow us to limit.

You agree to indemnify us against claims arising from your breach of these terms or misuse of the product.

What Are The Rules For Using The Website?

Use it lawfully and for personal, non-commercial purposes. The content is for general information, and we can’t promise it’s error-free, always available or up to date.

• Information only. Our guides are researched and sourced, but they aren’t medical advice.
• Intellectual property. All content, images and branding belong to us; please don’t copy them for commercial use.
• Linking. Please ask for our written consent before linking to the site from a commercial website.
• No misuse. Don’t use the site unlawfully or upload anything harmful, including malicious code.
• Third-party sites. We aren’t responsible for sites we link to.

How Is My Personal Information Used?

Only to take, deliver and support your order and to answer your messages, under UK data protection law. We never sell or rent it. Our privacy policy has the full detail.

See our privacy policy for what we collect, who we share it with and your rights.

What Other General Terms Apply?

The usual legal terms that keep the agreement working: if one part is found invalid the rest still applies, a delay in enforcing a term isn’t a waiver, and you can’t transfer the agreement without our consent.

• Severability. If any term is found unenforceable, the rest remain in force.
• No waiver. If we don’t enforce a term straight away, we can still enforce it later.
• Third parties. Only you and we have rights under these terms.
• Transfer. You may not transfer your rights without our written consent.
• Changes. We may update these terms; the version on this page when you order applies to that order. This version applies from 1 November 2026.

Which Law Applies?

The laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Your statutory consumer rights are unaffected.

If you have a complaint, please contact us first at info@xanthelasma.com; most problems can be put right quickly.

How Do I Contact Us About These Terms?

Email info@xanthelasma.com, call 0044 2080501681, or use the message form at the foot of this page. Please include your order number if your question is about an order.

• Email. info@xanthelasma.com
• Phone. 0044 2080501681
• Post. BGI Northern Limited, Library Chambers, 48 Union Street, Hyde, Cheshire, England, SK14 1ND.
• Company number. 7601621.

You can also reach us through our contact page, which explains what to include so we can help quickly.

What’s The Bottom Line On Our Terms And Conditions?

You’re buying a cosmetic for eyelid xanthelasma from BGI Northern Limited, trading as Xanthelasma.com. Use it as an adult, do the patch test, follow the instructions and check the do-not-use list, and see your doctor about the cause. Prices are in US dollars, delivery is free, the laws of England and Wales apply, and your statutory rights are unaffected.

These terms match our payment terms, shipping policy, returns and refund policy and privacy policy. For anything else, browse our xanthelasma guides.

Common Questions About Our Terms And Conditions

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