BGI Northern Limited, trading as Xanthelasma.com, is responsible for your information. We collect your name, delivery address, email, phone number and order details, plus anything you send us in a message. We share it only with our payment provider and delivery service, never sell it, delete what we don’t need, and you can ask to see, correct or delete it.
Key Takeaways
- We collect only what’s needed for your order and your messages.
- Card details go to our payment provider; we never see or store them.
- We share data only with our payment provider and delivery service.
- We never sell or rent your information, and send no marketing unless you ask.
- You can ask to see, correct or delete your information.
- You can complain to the Information Commissioner’s Office.
On This Page 14 sections
Who Is Responsible For My Information?
BGI Northern Limited, trading as Xanthelasma.com, company number 7601621, of Library Chambers, 48 Union Street, Hyde, Cheshire, England, SK14 1ND. We’re the controller of the personal information you give us.
For any privacy question or request, email info@xanthelasma.com or call 0044 2080501681.
What Information Do You Collect?
Your name, delivery address, email address, contact phone number and order details when you order, and your name, email address and message when you contact us.
- Orders. Name, delivery address, email, phone number, what you ordered and when.
- Messages. Name, email address and what you write to us through email or the message form.
- Your account. If you create one, the details you save in it.
- Payments. Handled by our payment provider; we never see or store your full card details.
- Website use. Basic technical data through cookies, described below.
We don’t ask for sensitive information. Please don’t send us medical records or test results; a short description of your plaques is all we ever need to answer a question.
How Do You Use My Information?
To take payment, pack and deliver your order, contact you about it, answer your messages, and meet our legal and accounting duties. Nothing else.
We Use It To
- Process your payment
- Pack and deliver your order
- Contact you about your order or delivery
- Answer your messages
- Keep the records the law requires
We Never
- Sell or rent your information
- Build advertising profiles
- Send marketing emails unless you ask for them
- Use it for anything unrelated to your order or message
Under UK data protection law, we rely on two lawful bases: what’s needed to perform our contract with you, and complying with our legal obligations, such as keeping tax records.
How Long Do You Keep My Information?
Only as long as we need it. We review order information monthly and delete what we no longer need, except records the law requires us to keep, such as tax records, which we keep only as long as required.
Messages are kept only as long as needed to answer them and deal with anything that follows, such as a return.
Do You Use Cookies?
Yes, basic cookies to make the site and the shop work and to see general visitor statistics. They’re not used to identify you or build a profile.
You can block or delete cookies in your browser settings. Some features, such as the cart and checkout, may not work properly without them.
What Are My Rights?
Under UK data protection law, you can ask to see the information we hold about you, have it corrected, or have it deleted, subject to records we must keep by law. You can also object to how we use it.
- Email us. Send your request to info@xanthelasma.com.
- Confirm who you are. We may ask you to verify your identity so we don’t give your information to someone else.
- Get a response. We’ll respond within the time the law allows.
If you’re unhappy with how we’ve handled your information, please tell us first. You also have the right to complain to the Information Commissioner’s Office, the UK’s data protection regulator.
How Do You Keep My Information Safe?
By collecting as little as possible, keeping card details with our payment provider, limiting who can see order information, and deleting what we don’t need.
No website can be completely secure, so please never send card details or passwords by email or through our message form.
What About Other Websites You Link To?
We aren’t responsible for the privacy practices of other websites, including the medical sources our guides link to. Please read their own privacy policies.
Can This Policy Change?
Yes. We’ll publish any changes on this page, and the version here is the one that applies. This version applies from 1 November 2026.
Our Key Terms At A Glance
| Topic | Our Term | Full Details |
|---|---|---|
| Seller | BGI Northern Limited, trading as Xanthelasma.com, company number 7601621 | Terms And Conditions |
| Price | Xanthel® is $169, with free international delivery | Payment Terms And Conditions |
| Currency | Prices are in US dollars; your card provider handles any conversion | Payment Terms And Conditions |
| Payment | In full at checkout, by the methods shown there; we never see or store your card details | Payment Terms And Conditions |
| Dispatch | Usually within 2 to 5 business days; orders after 17:00 London time count from the next business day | Shipping Policy |
| Delivery | Free, by Royal Mail International with tracking; usually 2 to 12 business days after dispatch | Shipping Policy |
| Import charges | Any duties or taxes your country charges are paid by you | Shipping Policy |
| Returns | Unopened, unused items within 30 days of delivery; email us before sending anything back | Returns And Refund Policy |
| Refunds | To your original payment method, usually within 7 to 10 business days | Returns And Refund Policy |
| Using Xanthel® | Adults only; patch test first; follow the instructions and the do-not-use list | Terms And Conditions |
| Your data | Used only to take, deliver and support your order; never sold or rented | This page |
| Governing law | The laws of England and Wales; your statutory consumer rights are unaffected | Terms And Conditions |
| Contact | info@xanthelasma.com or 0044 2080501681 | Contact us |
How Do I Contact Us About Privacy?
Email info@xanthelasma.com, call 0044 2080501681, or use the message form at the foot of this page. Please include your order number if your question is about an order.
- Email. info@xanthelasma.com
- Phone. 0044 2080501681
- Post. BGI Northern Limited, Library Chambers, 48 Union Street, Hyde, Cheshire, England, SK14 1ND.
- Company number. 7601621.
You can also reach us through our contact page, which explains what to include so we can help quickly.
What’s The Bottom Line On Your Privacy?
We collect only what’s needed to take, deliver and support your order and to answer your messages. Card details stay with our payment provider, we share data only with our payment provider and delivery service, we never sell it, and you can ask to see, correct or delete it at any time.
This policy matches our terms and conditions, payment terms, shipping policy and returns and refund policy. For anything else, browse our xanthelasma guides.
Common Questions About Our Privacy Policy
What Information Do You Collect?
Your name, delivery address, email, phone number and order details, plus anything you send us in a message.
Do You Store My Card Details?
No, card payments are handled by our payment provider and we never see or store your full card details.
Do You Sell My Information?
No, we never sell or rent your personal information.
Who Do You Share My Information With?
Only our payment provider and our delivery service, and only what each needs.
Will You Send Me Marketing Emails?
No, not unless you ask us to.
How Long Do You Keep My Information?
Only as long as needed, apart from records the law requires us to keep.
How Do I See Or Delete My Information?
Email info@xanthelasma.com and we will respond within the time the law allows.
Who Can I Complain To?
Please tell us first; you can also complain to the Information Commissioner’s Office.
