Xanthel® is $169 in US dollars with free international delivery. You pay in full at checkout by the methods shown there, and your card details are handled by our payment provider, never stored by us. Any import duties are yours to pay. Refunds go back to your original payment method, usually within 7 to 10 business days.
Key Takeaways
- Xanthel® is $169, with free international delivery.
- Prices are in US dollars; your card provider handles conversion.
- You pay in full at checkout; we never see or store your card details.
- Import duties or taxes in your country are paid by you.
- Refunds go to your original payment method, usually within 7 to 10 business days.
- Your statutory consumer rights are unaffected.
On This Page 14 sections
Who Am I Paying When I Order?
BGI Northern Limited, trading as Xanthelasma.com, company number 7601621, of Library Chambers, 48 Union Street, Hyde, Cheshire, England, SK14 1ND. Your contract and your payment are with us.
The name on your bank or card statement may show our trading name, our company name or our payment provider’s reference, depending on your bank. If you see a charge you don’t recognize, email info@xanthelasma.com with the date and amount and we’ll check it for you.
These payment terms form part of our terms and conditions. If anything in them ever seems to differ, the terms and conditions take priority, and we’ll correct the difference.
What Does Xanthel® Cost?
Xanthel® is $169, with free international delivery. The price shown at checkout when you place your order is the price you pay for the goods.
- Delivery. Free on every order; there is no separate shipping charge.
- Price changes. Prices can change, but a change never affects an order you’ve already paid for.
- Pricing errors. If we discover an obvious pricing error after you order, we’ll contact you and offer the choice of paying the correct price or cancelling for a full refund.
- Discontinued products. We can stop selling a product at any time; orders already accepted are still honored or refunded in full.
You can see the current price on our shop page.
Which Currency Are Prices In?
US dollars (USD). If your card is in a different currency, your card provider converts the amount and may add its own conversion or foreign transaction fee.
We don’t control the exchange rate your bank uses or any fee it charges for paying in a foreign currency. If that matters to you, check with your card provider before you order. Any refund is made in US dollars for the amount you paid us, so a bank’s conversion on the way back can mean the amount in your own currency differs slightly from what left your account.
How Do I Pay?
At checkout, using any of the payment methods shown there. Payment is taken in full when you place your order; we don’t offer credit, instalments or payment on delivery.
- Add Xanthel® to your cart. From the shop or the product page.
- Enter your details. Name, delivery address, email and a contact phone number.
- Choose a payment method. The methods available to you are shown at checkout.
- Confirm and pay. Payment is taken in full, and you’ll get an order email.
Please check your delivery address carefully before you pay. We send to the address you give us, and a wrong address can delay delivery or mean the parcel is returned.
Is My Card Information Safe?
Card payments are processed by our payment provider. Your full card details go straight to them and are never seen or stored by us.
Please never send card details by email, phone message or through our contact form; we’ll never ask for them that way. If anyone contacts you claiming to be us and asks for card details, don’t reply, and let us know at info@xanthelasma.com.
Our privacy policy explains what personal information we do hold and how we use it.
When Is My Order Accepted?
Payment in full is required before we accept an order. We may refuse or cancel an order, or limit quantities, and if we do after you’ve paid, we refund the full amount you paid.
- Quantity limits. We may limit quantities per person, household or order, including orders that appear to come from dealers or resellers.
- Checks. We may decline any transaction, for example if a payment can’t be verified.
- Our only obligation. If we cancel a paid order, our obligation is to refund what you paid for the affected item.
- Out of stock. If we can’t supply what you ordered, we’ll tell you and refund you, normally within 30 days.
Are There Any Extra Charges?
Not from us. Delivery is free, but your country may charge import duties or taxes when the parcel arrives, and your card provider may charge a conversion fee.
Import charges are set by the destination country, not by us, and they’re paid by you. If you’re unsure whether your country charges them on cosmetics, check with your local customs office before you order. Our shipping policy covers this in full.
What If My Payment Is Declined?
Your order won’t go through. Check the card details and billing address, try again, or contact your card provider, as declines usually come from the bank’s own checks.
If it keeps failing, email info@xanthelasma.com and we’ll help where we can. We can’t see why a bank declined a payment, so your card provider is the quickest place to find out.
How Are Refunds Paid?
To your original payment method, usually within 7 to 10 business days of the refund being approved, or within the time the law requires where your statutory rights apply.
When a refund will be due, and what qualifies, is set out in our returns and refund policy. If a refund hasn’t arrived:
- Check your account again. Banks can take a few days to show a refund.
- Contact your card provider. There’s often a processing time before it appears.
- Contact us. If you’ve done both and it still hasn’t arrived, email info@xanthelasma.com.
What If I Want To Dispute A Payment?
Please contact us first. Most problems can be put right quickly by email, and contacting us doesn’t affect any rights you have with your card provider.
If you raise a dispute with your bank without contacting us, the process can take weeks and holds up any refund we’d otherwise send straight away. Email info@xanthelasma.com with your order number and what’s happened.
Our Key Terms At A Glance
| Topic | Our Term | Full Details |
|---|---|---|
| Seller | BGI Northern Limited, trading as Xanthelasma.com, company number 7601621 | Terms And Conditions |
| Price | Xanthel® is $169, with free international delivery | This page |
| Currency | Prices are in US dollars; your card provider handles any conversion | This page |
| Payment | In full at checkout, by the methods shown there; we never see or store your card details | This page |
| Dispatch | Usually within 2 to 5 business days; orders after 17:00 London time count from the next business day | Shipping Policy |
| Delivery | Free, by Royal Mail International with tracking; usually 2 to 12 business days after dispatch | Shipping Policy |
| Import charges | Any duties or taxes your country charges are paid by you | Shipping Policy |
| Returns | Unopened, unused items within 30 days of delivery; email us before sending anything back | Returns And Refund Policy |
| Refunds | To your original payment method, usually within 7 to 10 business days | Returns And Refund Policy |
| Using Xanthel® | Adults only; patch test first; follow the instructions and the do-not-use list | Terms And Conditions |
| Your data | Used only to take, deliver and support your order; never sold or rented | Privacy Policy |
| Governing law | The laws of England and Wales; your statutory consumer rights are unaffected | Terms And Conditions |
| Contact | info@xanthelasma.com or 0044 2080501681 | Contact us |
How Do I Contact Us About Payment?
Email info@xanthelasma.com, call 0044 2080501681, or use the message form at the foot of this page. Please include your order number if your question is about an order.
- Email. info@xanthelasma.com
- Phone. 0044 2080501681
- Post. BGI Northern Limited, Library Chambers, 48 Union Street, Hyde, Cheshire, England, SK14 1ND.
- Company number. 7601621.
You can also reach us through our contact page, which explains what to include so we can help quickly.
What’s The Bottom Line On Paying For Your Order?
You pay $169 in US dollars, in full at checkout, with free international delivery. Your card details stay with our payment provider. Import charges and any bank conversion fee are yours, and refunds go back to your original payment method, usually within 7 to 10 business days.
These terms match our terms and conditions, shipping policy, returns and refund policy and privacy policy. For anything else, browse our xanthelasma guides.
Common Questions About Our Payment Terms
How Much Is Xanthel®?
Xanthel® is $169, with free international delivery.
Which Currency Do You Charge In?
US dollars; your card provider converts the amount if your card is in another currency.
Do You Store My Card Details?
No, card payments are processed by our payment provider and we never see or store your full card details.
Are There Any Extra Charges?
Not from us, but your country may charge import duties or taxes, and your bank may charge a conversion fee.
When Do You Take Payment?
In full at checkout, when you place your order.
How Long Do Refunds Take?
Usually 7 to 10 business days, to your original payment method.
Can You Cancel My Order?
Yes, we may refuse or cancel an order, and if you have paid we refund the full amount.
Who Do I Pay?
BGI Northern Limited, trading as Xanthelasma.com, company number 7601621.
