Noted: the master list has /returns-policy/ but the page links /returns-and-refund-policy/. I’ll flag that but keep the page’s existing link format since the live page evidently resolves it (cosmetic mismatch only, you can standardise later).
Here’s a rewritten Terms of Service. I’ve kept it as a complete, drop-in replacement that’s cleaner, fixes the compliance problems, and strengthens the company’s protections rather than weakening them. Key changes:
- Fixed the wrong-entity bug: “Easy Cases” → BGI Northern Limited throughout.
- Added a cosmetic-product-specific clause (new Section 5a): makes explicit that Xanthel is a cosmetic product, not a medical treatment, that results vary, and that customers should follow the supplied guidance and consult a doctor, this protects you against medical-claim and outcome disputes, which is your biggest liability exposure given the YMYL space.
- Tightened the medical-disclaimer and no-results-guarantee language so a customer can’t claim the site promised a cure or a specific outcome.
- Kept all the standard protective clauses (limitation of liability, indemnification, governing law, etc.) intact and slightly clarified.
- Kept it UK-appropriate (removed stray US “state or province” phrasing where it read oddly, while preserving the consumer-rights carve-outs you can’t contract out of, important: in the UK you cannot exclude statutory consumer rights, and pretending to would itself be non-compliant and unenforceable).
I’m not a lawyer and this isn’t legal advice; for a page that creates binding obligations you should have a UK solicitor review it before publishing. With that said, here is the rewrite.
Payment Terms and Conditions
Terms of Service
OVERVIEW
This website is operated by BGI Northern Limited. Throughout the site, the terms “we”, “us” and “our” refer to BGI Northern Limited. BGI Northern Limited offers this website, including all information, tools and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on WordPress and WooCommerce, which provide us with the online e-commerce platform that allows us to sell our products and Services to you.
Nothing in these Terms affects your statutory rights as a consumer under the laws of the United Kingdom, which cannot be excluded or limited.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses, or any code of a destructive nature.
A breach or violation of any of these Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse Service to anyone, for any lawful reason, at any time.
You understand that your content (not including payment card information) may be transferred unencrypted and may involve transmissions over various networks, and changes to conform to the technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or any content on the website, without express written permission from us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service, except as required by law.
SECTION 5 – PRODUCTS AND SERVICES
Certain products or Services may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only in accordance with our Refund Policy: Returns and Refund Policy.
We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your device’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sale of our products to any person, geographic region, or jurisdiction, on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
SECTION 5a – NATURE OF OUR PRODUCT (IMPORTANT)
Xanthel ® is a cosmetic skincare product intended for the cosmetic removal of xanthelasma (the visible yellow marks on the eyelids) at home. It is not a medicine, and it is not a medical treatment for high cholesterol, lipid disorders, or any other underlying health condition.
You acknowledge and agree that:
- Results vary from person to person and depend on factors including the size, age, and characteristics of the xanthelasma and your individual skin. We do not guarantee any specific cosmetic result.
- The product is intended for cosmetic use on eyelid xanthelasma only, and not for any other type of xanthoma or skin lesion. If you are unsure what your marks are, you should consult a doctor before use.
- You must read and follow the instructions and guidance supplied with the product, including carrying out a patch test, before and during use. Using the product other than as directed is at your own risk.
- Because xanthelasma can occasionally be associated with underlying lipid, thyroid, or cardiovascular factors, we recommend you consult your doctor for a check, whether or not you use our product. Nothing on this website is a substitute for professional medical advice, diagnosis, or treatment.
- The product is for use by adults. It should not be used by anyone for whom it is not suitable, including where there is broken skin, an eye condition, a known allergy to any ingredient, or during pregnancy or breastfeeding without first consulting a doctor.
This section does not exclude or limit any of your statutory rights as a consumer that cannot lawfully be excluded.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment card, and/or orders that use the same billing and/or shipping address. If we make a change to, or cancel, an order, we may attempt to notify you using the email, billing address, and/or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, and to promptly update your account information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy: Returns and Refund Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools which we neither monitor nor have any control over.
You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability arising from or relating to your use of optional third-party tools. Any use by you of such tools is entirely at your own risk, and you should ensure you are familiar with and approve of the terms on which they are provided by the relevant third party.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and Services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and we do not warrant and will not have any liability for any third-party materials, websites, products, or Services.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third party’s policies and practices carefully before you engage in any transaction. Complaints regarding third-party products should be directed to the third party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send us creative ideas, suggestions, proposals, plans, photo entries, or other materials, whether at our request or otherwise (collectively, “comments”), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, or other personal or proprietary right; will not contain unlawful, abusive, or obscene material; and will not contain any virus or malware. You may not use a false email address or mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate, at any time without prior notice (including after you have submitted your order). Where an order is cancelled after payment, we will refund the amount paid for the cancelled item.
We undertake no obligation to update, amend, or clarify information in the Service, except as required by law.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, national, or local regulations, rules, or laws; (d) to infringe upon our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, intimidate, or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free, or that the results obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time, or cancel it at any time, without notice to you.
Except as expressly stated by us, and except for any warranties or rights that cannot be excluded under applicable law (including your statutory rights as a consumer), the Service and all products delivered to you through the Service are provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind.
To the fullest extent permitted by law, BGI Northern Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers, and licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, or replacement costs, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any product procured using the Service, or for any other claim related in any way to your use of the Service or any product.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the laws of the United Kingdom. Where our liability cannot be excluded but can be limited, it is limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless BGI Northern Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable legal fees, made by any third party arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
SECTION 15 – SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed; such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site.
If, in our sole judgment, you fail (or we suspect that you have failed) to comply with any term of these Terms of Service, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or we may deny you access to our Services.
SECTION 17 – ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.
These Terms of Service, and any policies or operating rules posted by us on this site, constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements between you and us.
SECTION 18 – GOVERNING LAW
These Terms of Service, and any separate agreements whereby we provide you Services, shall be governed by and construed in accordance with the laws of the United Kingdom, and the courts of the United Kingdom shall have jurisdiction.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates to our website. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@xanthelasma.com.
BGI Northern Limited 225 Market Street, Hyde, Cheshire, SK14 1HF, UK Phone: +44 20 8050 1681 Company Number: 7601621
