Shipping Policy

Last updated: 25/04/24

Thank you for shopping at Xanthelasma.com. The following terms make up our Shipping Policy. In this policy, “we”, “us”, and “our” refer to BGI Northern Limited (225 Market Street, Hyde, Cheshire, SK14 1HF, UK; +44 20 8050 1681), “Goods” means the items we offer for sale, “Order” means your request to purchase Goods, and “you” means the person or entity placing the Order.

Free Worldwide Delivery

Every Xanthel ® order is sent with free delivery, worldwide. There are no shipping charges added to your order, wherever you are.

Processing Times

Orders are usually prepared for dispatch within 2 to 5 business days (processing and handling time). The order cut-off time is 17:00 GMT (London), excluding national holidays.

During busy periods, dispatch may take a little longer. If we expect a significant delay to your Order, we will contact you by email or telephone.

Delivery Estimates

Shipping method: Royal Mail International Delivery
Shipping cost: Free
Processing time: 2 to 5 business days
Estimated delivery time: 2 to 12 business days, depending on the destination and any seasonal or postal delays

Delivery times are estimates and can occasionally be affected by factors outside our control, such as postal delays or customs processing.

Where We Ship

We ship worldwide, within standard international postal parameters. If you are unsure whether we can deliver to your location, please contact us before ordering and we will be glad to confirm.

Shipment Confirmation and Tracking

Once your Order has been dispatched, you will receive a shipment confirmation email containing your tracking number. The tracking number usually becomes active within 24 hours.

Customs, Duties and Taxes

For international orders, any customs charges, import duties, or taxes applied by the destination country are the responsibility of the customer, as these are set and charged by the destination country’s authorities and are outside our control. If you are ordering from outside the UK, we recommend checking your local import rules before ordering.

Lost or Damaged Items

We want your Order to arrive safely. If your Order arrives damaged, or does not arrive at all, please contact us at info@xanthelasma.com and we will help put it right. Where possible, please keep the packaging and any damaged items, as this helps with any claim to the carrier.

Nothing in this policy affects your statutory rights as a consumer under UK law, including your rights if Goods are lost or damaged in transit. For orders placed with us as a consumer, responsibility for Goods during delivery remains with us until they are delivered to you.