Delivery is free on every order. We usually dispatch within 2 to 5 business days, by Royal Mail International with a tracking number, and delivery usually takes 2 to 12 business days after dispatch. Any import duties or taxes your country charges are paid by you. If a parcel is lost or damaged, email us and we’ll put it right.
Key Takeaways
- Delivery is free on every order, with no shipping charge.
- Orders usually dispatch within 2 to 5 business days.
- We ship by Royal Mail International, with tracking.
- Delivery usually takes 2 to 12 business days after dispatch.
- Import duties or taxes in your country are paid by you.
- Goods stay our responsibility until they’re delivered.
On This Page 13 sections
How Much Does Delivery Cost?
Nothing. Delivery is free on every Xanthel® order, and there’s no separate shipping charge at checkout.
The only charges that can apply on delivery are import duties or taxes set by your own country, which are explained below and in our payment terms.
Where Do You Deliver?
Internationally, to most countries reached by standard international post. If you’re unsure whether we can deliver to you, email us before you order.
Some destinations have postal restrictions on cosmetics or limited postal services. We’ll tell you before you order if that affects you, and if we discover after you’ve paid that we can’t deliver, we’ll refund you in full.
How Quickly Do You Dispatch Orders?
Usually within 2 to 5 business days. Orders placed after 17:00 London time, or on a weekend or public holiday, count from the next business day.
Busy periods can add a day or two. If an order is going to be significantly delayed, we’ll contact you by email or phone.
Which Carrier Do You Use, And Can I Track My Order?
Royal Mail International, with tracking. We email you a shipment confirmation with a tracking number once your order is dispatched, and the number usually becomes active within 24 hours.
- Order confirmed. You get an order email straight away.
- Dispatched. You get a shipment email with your tracking number.
- In transit. Tracking updates as the parcel moves; it can pause while it passes through customs.
- Delivered. The delivery date on the tracking starts the 30-day returns window.
How Long Does Delivery Take?
Usually 2 to 12 business days after dispatch, depending on your destination. Seasonal peaks, local postal services and customs checks can make it longer.
Delivery times are estimates, not promises, because once a parcel reaches your country it’s handled by the local postal service. If it’s been well beyond the estimate and the tracking hasn’t moved, email info@xanthelasma.com and we’ll look into it.
Will I Pay Customs Or Import Charges?
You might. Any import duties, taxes or handling fees charged by your country are your responsibility, and they’re set by your country, not by us.
If you’re outside the country we ship from, check your local import rules for cosmetics before you order. A parcel refused because of unpaid import charges isn’t a lost parcel, so please talk to us first if you’re unsure.
What If My Parcel Is Lost?
Email us. Goods stay our responsibility until they’re delivered, and once a parcel is confirmed lost we’ll send a replacement or a refund, at our option.
Please wait until the delivery estimate has passed and check the tracking, any card left by your postal service and with neighbors before reporting a parcel lost. Then email info@xanthelasma.com with your order number.
What If My Parcel Arrives Damaged?
Keep the packaging and the item, and email clear photos of both to info@xanthelasma.com. We need them for any claim with the carrier, and we’ll put it right.
Please keep both until the matter is resolved. What happens next, including who pays any return postage, is set out in our returns and refund policy; for damaged items, it’s us.
What If I Gave The Wrong Address?
Email us straight away. If the order hasn’t been dispatched, we can update it; once it’s dispatched, we can’t redirect it.
Please check your address carefully at checkout. A parcel returned to us because of an incorrect or incomplete address can be resent, and we’ll talk to you about the best way to do that.
Our Key Terms At A Glance
| Topic | Our Term | Full Details |
|---|---|---|
| Seller | BGI Northern Limited, trading as Xanthelasma.com, company number 7601621 | Terms And Conditions |
| Price | Xanthel® is $169, with free international delivery | Payment Terms And Conditions |
| Currency | Prices are in US dollars; your card provider handles any conversion | Payment Terms And Conditions |
| Payment | In full at checkout, by the methods shown there; we never see or store your card details | Payment Terms And Conditions |
| Dispatch | Usually within 2 to 5 business days; orders after 17:00 London time count from the next business day | This page |
| Delivery | Free, by Royal Mail International with tracking; usually 2 to 12 business days after dispatch | This page |
| Import charges | Any duties or taxes your country charges are paid by you | This page |
| Returns | Unopened, unused items within 30 days of delivery; email us before sending anything back | Returns And Refund Policy |
| Refunds | To your original payment method, usually within 7 to 10 business days | Returns And Refund Policy |
| Using Xanthel® | Adults only; patch test first; follow the instructions and the do-not-use list | Terms And Conditions |
| Your data | Used only to take, deliver and support your order; never sold or rented | Privacy Policy |
| Governing law | The laws of England and Wales; your statutory consumer rights are unaffected | Terms And Conditions |
| Contact | info@xanthelasma.com or 0044 2080501681 | Contact us |
How Do I Contact Us About Delivery?
Email info@xanthelasma.com, call 0044 2080501681, or use the message form at the foot of this page. Please include your order number if your question is about an order.
- Email. info@xanthelasma.com
- Phone. 0044 2080501681
- Post. BGI Northern Limited, Library Chambers, 48 Union Street, Hyde, Cheshire, England, SK14 1ND.
- Company number. 7601621.
You can also reach us through our contact page, which explains what to include so we can help quickly.
What’s The Bottom Line On Shipping?
Delivery is free on every order, by Royal Mail International with tracking. Orders usually dispatch in 2 to 5 business days and arrive 2 to 12 business days later. Import charges set by your country are paid by you, and if a parcel is lost or damaged, we put it right.
This policy matches our terms and conditions, payment terms, returns and refund policy and privacy policy. For anything else, browse our xanthelasma guides.
Common Questions About Our Shipping Policy
Is Delivery Free?
Yes, delivery is free on every order.
How Quickly Do You Dispatch?
Usually within 2 to 5 business days.
How Long Does Delivery Take?
Usually 2 to 12 business days after dispatch, depending on your destination.
Which Carrier Do You Use?
Royal Mail International, with tracking.
Will I Get A Tracking Number?
Yes, by email once your order is dispatched; it usually becomes active within 24 hours.
Do I Have To Pay Customs Charges?
Any import duties or taxes your country charges are paid by you.
What If My Parcel Is Lost?
Email us, and once it is confirmed lost we send a replacement or a refund.
Do You Deliver To My Country?
We deliver internationally to most countries; email us before ordering if you are unsure.
